For standard shipping options (non-expedited), orders normally ship the day AFTER they are placed. If you select USPS First Class or Priority mail, most packages will arrive in the contiguous United States in less than one week.

If you need an item for a special occasion, we recommend using one of our expedited shipping options. However, please be aware that the deadline for FedEx Overnight shipping is 1:00 P.M., Pacific Time. Orders received after this time -- Overnight, or otherwise -- will be shipped the NEXT day. Additionally, orders placed late on Friday or on Saturday may not be able to ship until the following Monday.

TheTieSite.com will not be responsible for shipping charges when orders needed by a particular date do not arrive on time. We promise to make a good faith effort to have your order shipped and delivered on time, but it is primarily the customer's responsibility to place the order with reasonable time allowed for shipping, and to select the appropriate shipping method. Further, TheTieSite.com is not accountable for shipping dates posted by USPS, FedEx, or other shippers. It is the customer's responsibility to understand our rules and to have their order shipped accordingly. As of October 15, 2003, TheTieSite.com will no longer issue refunds for shipping charges on orders which failed to arrive on time due to being placed too late. For example, if you need ties on Monday and place the order on Friday, you cannot expect on time delivery, and we will not refund shipping charges.

When selecting your shipping method, be sure to choose an international option. We are not responsible for customs duties or other charges which may be assessed on your order.

TheTieSite.com strives to accomodate all customers with a reasonable request to exchange their products. However, to prevent abuse, we apply the following policies to exchanges.

1. If you need to make a return, we ask that you please contact us first so that we can advise you on sending in your return. You can find the appropriate e-mail address on your invoice. Or you can contact us via the link at the bottom of this page.
2. Returned items must be received undamaged and in original condition.
3. Returned items must be received before a refund will be issued.
4. Returns must be made within 60 days of original purchase date.
5. Shipping charges will not be refunded.
6. At our discretion, we reserve the right to charge a restocking fee of $5.00 or 20% of the original transaction.

TheTieSite.com accepts Visa and MasterCard credit cards for payment. Additionally, we accept payment through PayPal. We do accept money orders, as well, but we must receive your mailed-in order and payment before shipping items.

ALL international orders must be paid via PayPal. Simply select the PayPal method from within our shopping cart. We DO NOT accept credit cards for orders which are sent to international adresses, or which are billed to international addresses. We have instituted this policy to protect our customers against credit card fraud. We appreciate your understanding and apologize for any inconvenience.

Disclaimer
TheTieSite.com reserves the right to refuse products or services to any individual, group, or organization.